Our digital banking (mobile app and Flatwater Bank Online Banking) give our account holders the ability to turn their debit card(s) on or off. This feature lets you take control of your Visa® debit card(s) and protects against unauthorized use. If you have misplaced your card, turn it to the OFF position. If you find it, and feel your account has not been jeopardized, turn it back ON and continue to use your card. If you use your card infrequently, or are traveling without your card, turn it OFF. Turn it on when you are ready to use it. You are in control!
NOTE: If you think your card has been lost or stolen, notify the bank as soon as possible in order to protect against any fraudulent activity and get your card replaced.
1. Using our mobile app. Select "MANAGE CARDS" and turn the card on or off.
Any previously authorized transactions will be paid, and any recurring transactions you had previously set up will still occur. Turning your card OFF will not affect your checks, mobile or internet transfers, bill payments, or any other type of transactions in your account(s).
Please notify the bank if your card has been lost or stolen to protect against any fraudulent activity and get your card replaced.
For help using the mobile app, please click here to access our database of frequently asked questions. For additional information, contact the bank at 308-537-7181.
*The mobile app is offered as a free service to Flatwater Bank customers. You may incur charges assessed by your mobile service provider. Message and data rates may apply. **iPhone is a registered trademark of Apple Inc. Android is a trademark of Google Inc.