Fraud Alert

Know How to Spot Fraud

Recently, we have been made aware of a growing number of “spoofing” attempts being made in the financial industry, including on Flatwater Bank customers. Fraudsters are using falsified caller ID numbers — or what appears to be legitimate text messages — to trick them into providing sensitive information.

These scammers are either acting as bank representatives — or generating texts — asking customers to confirm payments or other information in an attempt to gain unauthorized access to their personal details and bank accounts.

Be Alert
These callers or text messages are not from Flatwater Bank, so please don’t share your personal information with them. Flatwater Bank will never call you, email you, or text you unprompted, requesting sensitive information. Sensitive information may include: full Social Security number, Card PIN number, One-time passcodes, Online banking password, or Online banking security questions.

Scammers use this information to reset credentials and take over online banking accounts. If you receive an email or text message confirming a change on your account that you did not make, please contact us immediately. Our one-time multi-factor authentication passcode states “Don’t share this code with anyone”. We will not ask you for it. Never release sensitive information over the phone when receiving an unsolicited call.

If You’re a Victim
If you have further questions or concerns or think you might be a victim of spoofing, please call us immediately. DO NOT use the number on the caller ID screen and hit redial.

Aside from this spoofing scam, fraud comes in many forms. Check out these other insider tips to ensure you are aware of potential threats, and doing the most to protect your information and money.