We're Here for You
We're all in this together. Flatwater Bank is ready and able to support clients that have been impacted by the coronavirus. We plan to work with our customers to find ways we can help. Talk to us about COVID-19 related issues. Here are some ways we can help:
- If you have a hardship that may cause an overdraft, or loan repayment disruption, contact us
- Providing SBA assistance. Our loan team is prepared to assist businesses in need in applying for SBA disaster programs
- Increasing remote deposit limits to ensure customers can deposit checks
- Waiving early withdrawal penalties for certificates of deposit (CDs) and Individual Retirement Accounts (IRAs) for individuals making hardship withdrawals from these accounts
Those impacted by COVID-19 and in need of assistance are encouraged to call or email one of our bankers.
- We are installing plexiglass shields at all teller stations as well as providing hand sanitizer at each location.
- Face masks are not required; however, we encourage them.
- Customers are encouraged to take the bank pen with them following their visit. Any pens left behind by a customer will be sanitized.
- We will temporarily suspend the service of coffee and treats in all branches.
- Social distancing will be encouraged by using markings on the floor.
- All non-teller transactions (meeting with a loan officer, safety deposit box, or CD purchases or renewals) will be by appointment-only (we are glad to conduct these face-to-face --or via an online meeting). Please contact your local branch to schedule appointments.
- If you have scheduled an appointment, you will be met in the lobby to be screened.
- Surfaces will be cleaned after each appointment.
- Our employees will wear masks anytime they are within a 6- foot distance of a customer for an extended period of time.
- We continue to frequently clean and disinfect surfaces in high-traffic/touch areas at all locations and deep clean each night.
9 am – 10 am – reserved for seniors and those at most risk
10 am – 4 pm (Monday – Friday) regular lobby hours
The walk-up entrance (main location) will be locked to control social distancing
The Drive thru will be open Monday – Friday 8:00 am – 5:00 pm and Saturday 10:00 am – 12:00 pm.
9 am – 10 am – reserved for seniors and those at most risk
10 am – 12:30 pm and 1:30 pm - 4:30 pm (Monday – Friday) regular lobby hours
9 am – 10 am – (Monday - Friday) reserved for seniors and those at most risk
10 am – 5 pm Monday
Other Ways to Access Us:
- Digital access through online banking or our mobile app: Using these tools, you can make payments, view transactions, check balances, and even make deposits (using the app). If you are not enrolled in either, it only takes a few minutes. Self Enroll Here.
- ATMs: Our ATMs are available 7 days a week, 24/7 to make inquiries, withdraw funds, or make deposits.
- Drive-thru: Our Gothenburg location has a drive-thru where we can easily serve you.
- Appointments by phone or digital: Our bankers are happy to meet with you via phone or computer conference.
- Call our branches - we would love to assist you over the phone!
Some people say you should withdraw cash to protect yourself during the coronavirus outbreak. We wonder, why?
Here are four reasons why withdrawing extra cash may actually not be a great move right now:
- Cash is vulnerable. Bank accounts are federally insured to $250,000, making them safer than keeping your money under the mattress or in your pocket. If your cash is stolen from your house, car, or wallet, you're out of luck, whereas losses from a stolen debit or credit card can be reimbursed.
- Cash is not required. With so many secure ways to access your accounts and to pay your bills, there’s almost no reason you’ll need extra cash. The safest choice is to let us keep your money safe in the vault, then pay with your convenient debit or credit card, or write a check, at the store. Plus, you can pay bills and loans online from your Flatwater bill pay account or use the mobile app to deposit checks from home.
- Cash is tempting. With restaurants, conventions, sports and entertainment centers, and other public places forced to close during the coronavirus outbreak, you may actually need less cash at this time. Unless, of course, you've got it stuffed in your wallet, tempting you to spend money you would not have spent if it were secure in the bank.
- Cash is, well, kind of dirty. As regards your personal health, the Centers for Disease Control and Prevention recommends always washing hands thoroughly after handling cash, because you never know where it's been. It's a good idea to keep a few dollars on hand for small purchases but carrying around your personal savings will not protect you from viruses or
The government is required to send all stimulus payments by January 15. If you don't get your payment by that point, or shortly thereafter, you'll have to claim the missing amount when you file your taxes.
If you’ve received your payment on a prepaid card, here's how to get started and options to use it.
- Read the Cardholder Agreement and Fee Schedule
- Activate your EIP Card account, set your 4-digit PIN, and get your balance by calling 1.800.240.8100
- Sign the back of your EIP Card
- Keep your EIP Card number in a safe place
ATM balance inquiries. Most ATMs will ask you if you want to check your card balance before making a withdrawal. However, each time you check your account balance on your EIP card via ATM, you will be charged 25 cents (on both in-network and out-of-network ATMs). You can avoid this charge by checking your account balance online or by calling the Money Network Financial customer service number 1-800-240-8100.
A request for a new card. If you lose your card or it gets stolen, getting a new one will cost you. The standard reissuing fee is $7.50 with a shipping time of seven to 10 days. You can expedite the process via priority shipping for an additional $17 (for a total of $24.50), and your new card will ship within four to seven days.